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You will be able to track your order once we send you the tracking information via email. See: Tracking

How do I track my order? 

Your order will be shipped out according to the shipping option you select on check out. See full details here: Shipping.

When will my order be shipped out?

Yes, only if there is a fault with the item. You can see full details here: Returns

Can I return an Item?

We ship worldwide. We offer free shipping and other shipping options, for more details see: shipping

Do you ship to my country and what are the shipping rates?

We sometimes send out items at different times, as they may be sourced from different warehouses. If this happens, please be patient as we will send you the separate tracking information

I only received one of my items I ordered, when will I get the rest?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at as early as possible during the order processing stage to indicate your request.


If the package has not been processed for dispatch yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

How do I change my shipping address?

We refund some orders when the shipping address is not verified on Paypal. For example in some cases Paypal may see the transaction as high risk if you use a different shipping address then the one registered with the credit card used.


In some cases we may be out of stock on a particular item that you purchased, if this happens we will notify you and refund you for the item.

Why was I refunded?

We accept all currencies, all prices are listed in US Dollars For full details see: Payment

What currecny do you accept?

We send out items to some customers, if and only if they have previously purchased items and modeled them before.


You can share your modelling photos on our official blog page at:

Can I model your products?

I was refunded, but I haven't seen it yet?

Once we refund a transaction, it can then take up to 5 days for Paypal to fully process the refund back to your payment method.

The tracking information normally appears after 2-3 business days following dispatch.

Why is my tracking number invalid?